Privacy Policy

The Nova Club provides pickleball court booking, membership, community, and related club services in Nashik. This Privacy Policy explains what information we collect, why we use it, and the choices available to you.

By using our website, login flow, booking experience, membership pages, community features, or related digital services, you agree that we may process your information as described here.

We may collect information you provide directly, including your mobile number, OTP authentication details, display name, date of birth, booking selections, membership choices, support messages, and community activity.

We may also collect technical data such as device type, browser, pages visited, approximate location derived from network information, usage events, crash or error data, and security signals needed to keep the service reliable.

Login uses phone number OTP verification. Your mobile number is used to send OTPs, maintain your account session, identify your bookings, and contact you about club services where appropriate.

Profile details such as name and date of birth help us maintain accurate member records, support eligibility checks, and personalize the player experience.

When you book a court or interact with membership features, we may store court, date, time slot, amount, booking status, player, and membership information. This lets us confirm bookings, prevent double bookings, manage club operations, and provide support.

Bookings are confirmed by payment unless the club communicates otherwise. Refund, cancellation, and rescheduling requests may require club approval and may involve reviewing your booking and payment records.

Community features may show profile and playing information to other members, such as your name, skill or activity information, group participation, and looking-for-player activity.

If you choose to provide a friend or player phone number for an invitation, match, or related community action, use that feature only where you have a lawful and reasonable basis to share that number with us.

Payments may be processed through Razorpay or another payment partner. We do not intend to store full card, UPI, bank, or wallet credentials on our own systems.

We may receive and store payment status, payment identifiers, order identifiers, amount, timestamp, and related transaction metadata to confirm bookings, support refunds, resolve disputes, and maintain accounting records.

The service uses Firebase products such as Authentication, Firestore, and Analytics to support OTP login, data storage, app functionality, event measurement, and reliability. Google reCAPTCHA is used to protect OTP login from abuse.

These providers may process technical, usage, device, and security information according to their own policies. We configure and use them to run the club service, protect users, measure performance, and improve the product.

Pages may include Instagram reels or other embedded content. Embedded content can behave as if you visited that third-party service directly and may collect data, use cookies, or track interactions depending on your browser and account state.

The Nova Club does not control third-party privacy practices. Review the relevant third-party policies before interacting with embedded services.

We keep information for as long as needed to provide the service, meet legal or accounting needs, resolve disputes, prevent fraud, and support club operations. Retention periods may differ by data type.

We use reasonable technical and operational measures to protect information, but no digital service can guarantee absolute security. You should keep your phone and OTPs secure and contact us if you suspect misuse.

The service is intended for users who can lawfully use club services or who use them with appropriate parent or guardian involvement. Parents or guardians may contact us about a child account or booking.

You may request access, correction, deletion, or other assistance with your personal data by contacting us. We may need to verify your identity and may retain certain records where required for legal, security, accounting, or dispute-resolution reasons.

For privacy questions or data requests, contact The Nova Club at +91 8108104005 or through the club's official communication channels.

We may update this Privacy Policy as the service changes. The latest version will be posted on this page with an updated date.